Legal Documentation
Privacy Policy
1.1 Data Controller
DesignStackLab, registered at 505800, Str. Carpati nr. 13, Zarnesti, Jud. Brasov, Romania, acts as the data controller for all personal information collected through this website and related services. For privacy-related inquiries, contact us at [email protected].
1.2 Information We Collect
We collect information you provide directly, including name, email address, phone number, and project details submitted through our contact forms. We also automatically collect certain technical data such as IP address, browser type, operating system, referring URLs, and usage patterns through standard web analytics.
1.3 Purpose of Processing
Personal data is processed for the following purposes: responding to your inquiries and providing requested services, sending project updates and deliverables, improving our website functionality and user experience, complying with legal obligations, and sending marketing communications only with your explicit consent.
1.4 Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for 24 months. Project-related data is retained for the duration of the engagement plus 12 months. Analytics data is aggregated and anonymized after 26 months.
1.5 Your Rights (GDPR)
Under the General Data Protection Regulation (EU) 2016/679, you have the right to: access your personal data, rectify inaccurate data, request erasure of your data, restrict processing, object to processing, data portability, and withdraw consent at any time. To exercise these rights, contact [email protected].
1.6 Data Security
DesignStackLab implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS 1.3), secure server infrastructure, access controls, and regular security audits.
1.7 International Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
Terms of Service
2.1 Acceptance of Terms
By accessing or using the services provided by DesignStackLab, registered at 505800, Str. Carpati nr. 13, Zarnesti, Jud. Brasov, Romania, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.
2.2 Scope of Services
DesignStackLab provides UI/UX design, frontend development, and web interface engineering services. Services include but are not limited to: design system architecture, responsive frontend development, interactive prototype builds, mobile-first engineering, design-to-code pipelines, animation systems, accessibility audits, component library construction, and UX research.
2.3 Project Engagement
Each project engagement begins with a scope definition phase. Deliverables, timelines, and pricing are agreed upon in writing before work commences. Changes to scope may result in adjusted timelines and pricing, which will be communicated and agreed upon before implementation.
2.4 Payment Terms
Payment schedules are defined per project agreement. Standard terms require 50% upfront payment before project initiation and 50% upon final delivery. Late payments may incur a 1.5% monthly interest charge. All prices are quoted in USD unless otherwise specified.
2.5 Intellectual Property
Upon full payment, all deliverables and associated intellectual property rights are transferred to the client. DesignStackLab retains the right to display completed work in portfolios and case studies unless otherwise agreed in writing. Pre-existing tools, frameworks, and libraries remain the property of their respective owners.
2.6 Limitation of Liability
DesignStackLab's total liability shall not exceed the total amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages. This limitation applies to the fullest extent permitted by applicable law.
2.7 Termination
Either party may terminate a project engagement with 14 days written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date. Work-in-progress deliverables will be transferred to the client upon payment of outstanding invoices.
Refund Policy
4.1 Refund Eligibility
DesignStackLab, registered at 505800, Str. Carpati nr. 13, Zarnesti, Jud. Brasov, Romania, offers refunds under the following conditions: the project has not commenced, or the delivered work materially deviates from the agreed scope as documented in the project agreement.
4.2 Pre-Commencement Refunds
If you cancel a project before work has commenced, you are entitled to a full refund of any advance payment within 14 business days. Cancellation must be communicated in writing to [email protected].
4.3 Partial Refunds
If work has commenced but the delivered work materially deviates from the agreed scope, a partial refund may be issued based on the proportion of work that does not meet specifications. The scope of deviation must be documented and communicated within 7 days of delivery.
4.4 Non-Refundable Items
The following are non-refundable: work completed and accepted according to the project agreement, third-party costs incurred on your behalf (hosting, domain, stock assets, licensing fees), and consulting hours that have been delivered.
4.5 Refund Process
To request a refund, email [email protected] with your project details and reason for the request. We will acknowledge receipt within 2 business days and provide a resolution within 10 business days. Refunds are processed using the original payment method.
4.6 Dispute Resolution
In the event of a dispute regarding refunds, both parties agree to attempt good-faith resolution through direct communication before pursuing any external dispute mechanisms. These terms are governed by the laws of Romania and the European Union.